Refund and Returns Policy

  1. Home
  2. Refund and Returns Policy

Refund and Returns Policy

Effective Date: October 25, 2024

Welcome to Vijay Tours & Travels! We value our customers and aim to ensure you have a satisfying experience. This Refund and Returns Policy outlines our processes, conditions, and timelines for refunds for digital products purchased on our website, vijaytourstravels.in. Please review this policy to understand how you can request a refund or cancellation for your digital purchase.

For any questions about this policy, contact us at vijaytourstravelsin@gmail.com.

1. Digital Product Refund Eligibility

Since our products are digital, refunds are only issued under specific circumstances. Once a digital product is purchased and downloaded or accessed, it is considered “used.” Due to the nature of digital goods, we cannot accept returns in the traditional sense. However, we strive to ensure you have a satisfactory experience, and refunds will be considered in the following situations:

  • Technical Issues: If you experience technical problems accessing or using the product that we are unable to resolve.
  • Incomplete Product Delivery: If there was an error or issue on our end that prevented the complete delivery of your purchased digital product.
  • Inaccurate Product Description: If the digital product you purchased is significantly different from the description provided on our website.

Refund requests that do not meet these criteria may be declined.

2. Refund Request Process

To request a refund, please contact our customer support team within 7 days of your purchase. Send an email to vijaytourstravelsin@gmail.com with the following information:

  • Full Name and Contact Information
  • Order Number and Date of Purchase
  • Description of Issue: Explain in detail why you are requesting a refund. If it is a technical issue, include relevant screenshots or error messages.

Our team will review your request and may reach out for additional information. We will make every effort to resolve any issues you are experiencing with the product, and refunds will only be issued if the issue cannot be resolved.

3. Refund Approval and Processing Time

Once we receive and review your refund request, we will notify you within 5 business days of our decision. If your refund is approved, the refund process will be initiated immediately:

  • Refunds will be issued to your original payment method.
  • Allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider’s processing times.

4. Non-Refundable Situations

Certain situations do not qualify for a refund:

  • Change of Mind: Refunds are not issued for change of mind or if the customer has simply decided they no longer need the digital product.
  • Misuse of Product: If a product issue is due to improper use or modification by the customer, a refund will not be provided.
  • Technical Limitations: In cases where customers lack the necessary technical requirements (e.g., software or device compatibility) to use the product, a refund will not be provided. Please review any system requirements before purchase.

5. Customer Support and Issue Resolution

Our goal is to provide a seamless experience with all digital products. If you encounter any issues or need assistance, please contact us before requesting a refund. We can often help troubleshoot problems and offer solutions to enhance your experience with our products.

For support, contact us at:

6. Changes to the Refund and Returns Policy

Vijay Tours & Travels reserves the right to modify or update this Refund and Returns Policy at any time. If changes are made, they will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

By purchasing from vijaytourstravels.in, you acknowledge and agree to this Refund and Returns Policy.

Thank you for choosing Vijay Tours & Travels! We look forward to serving you with quality digital products and dedicated support.

Vijay Tours & Travels