Privacy Policy

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Privacy Policy

Effective Date: October 25, 2024

Welcome to Vijay Tours & Travels (“we,” “our,” or “us”). We are committed to protecting the privacy and security of our customers and visitors to our website, vijaytourstravels.in. This Privacy Policy explains how we collect, use, share, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website or purchasing our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal data:

  • Personal Information: When you book a tour, we may collect your name, email address, phone number, and mailing address to process your booking and communicate with you.
  • Payment Information: We may collect payment details, such as credit card or bank information, necessary to complete transactions securely.
  • Technical Information: Our website automatically collects certain information, such as your IP address, browser type, operating system, and usage data to improve website performance and user experience.
  • Marketing Preferences: If you opt in, we may collect information on your preferences to personalize offers and communications.
  • Special Categories of Data: We do not intentionally collect or process sensitive data, such as health information or data relating to race, religion, or political opinions.

2. How We Use Your Information

We use your data to:

  • Process Bookings and Deliver Services: To confirm and manage your tour bookings, send confirmations, and handle related inquiries.
  • Communicate with You: For customer service, updates on your bookings, and marketing communications (with consent).
  • Improve Our Services: By analyzing technical data and usage patterns, we aim to enhance website functionality and customer experience.
  • Legal Compliance: We may use your data to comply with legal obligations, protect your rights, and ensure compliance with our Terms and Conditions.

3. Data Storage and Retention

Your personal data is stored securely on our servers and with our third-party partners who comply with GDPR and other applicable data privacy regulations. We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Typically, we store customer data for up to five years following the date of service completion, after which it is deleted or anonymized.

4. Data Sharing and Disclosure

We respect your privacy and will not sell, rent, or share your personal information except in the following cases:

  • Service Providers: We may share data with trusted third parties who perform essential functions on our behalf, such as payment processing, email communications, and website hosting. These providers are contractually obligated to protect your data and use it solely for providing services to us.
  • Legal Requirements: We may disclose your personal information when required by law, court order, or government request.
  • Business Transfers: In case of a business merger, acquisition, or sale, your data may be transferred to the new entity in compliance with applicable laws and with prior notice to you.

5. Data Security

We take data security seriously and implement various measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Sensitive information, such as payment data, is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Access Control: We restrict access to personal data to authorized employees and third parties who need the information for legitimate business purposes.
  • Regular Audits: We perform regular security audits and assessments to identify and mitigate potential risks.

While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, personalize content, and analyze traffic. Cookies may collect information such as your IP address, browser type, and pages visited. You can control cookie settings in your browser or opt-out of certain cookies. For detailed information, please see our [Cookie Policy].

7. User Rights under DPDPA

Under DPDPA, you have specific rights regarding your personal data:

  • Access: You have the right to request access to your personal data and obtain a copy.
  • Correction: You may request the correction of any inaccurate or incomplete personal data.
  • Erasure (“Right to Be Forgotten”): You can request the deletion of your personal data in certain circumstances.
  • Data Portability: You have the right to receive your data in a structured, commonly used format and to transmit it to another controller.
  • Restriction of Processing: You may request to limit the processing of your data in specific situations.
  • Objection: You have the right to object to data processing based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: If we rely on your consent to process your data, you may withdraw it at any time.

To exercise these rights, please contact us at vijaytourstravelsin@gmail.com. We may request additional information to verify your identity before fulfilling your request.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked sites you visit.

9. Children’s Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us to have it removed.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or applicable laws. We will post any updates on this page with the new effective date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

We are committed to addressing any issues promptly and transparently.

Thank you for trusting Vijay Tours & Travels with your travel arrangements. We value your privacy and are dedicated to ensuring that your personal data is handled securely and respectfully.

Vijay Tours & Travels